Customer support Representative- Check ’n Go/Allied Advance Loan
Would you enjoy supplying service that is excellent building enduring consumer relationships? Do you want to go beyond old-fashioned retail jobs and begin to build your career? Have you got curiosity about being part of an industry-leading monetary solutions business? Isn’t it time to create the next move? If that’s the case, we wish to speak with you!
Summary of Part and Key Accountabilities:
Our Customer Service Associates have reached the center of that which we do at Check ‚Go and Allied advance loan, both right part of the Axcess Financial category of organizations. Every day in metropolitan areas and towns in the united states, they have been greeting clients, processing applications, responding to inquiries about services and products, marketing new items, and much more — all because of the aim of delighting our respected clients. we offer cash solutions for genuine people and make an effort to function as the very first option for everyday monetary solutions. We users concentrate on building relationships to make sure consumer needs are now being offered with the most useful services and products we are able to provide.
- Relationship management: put our clients during the center of everything we do. Exemplify our Product Sales culture. Provide and teach clients in the item profile. Escalate problems into the shop Manager, DDO, and Corporate Office if struggling to resolve the problem straight because of the client.
- Cash managing: Handle and count currency, money, and coins to add owning a money cabinet, counting cash deposits, going cash from protected safe to cash cabinet along with other money managing demands. Accountable for bank deposits or bank pick-ups. Balance specific batch receipts with shop product product product sales reports at end of time and help with resolving over/shorts as required.
- Loan processing: Perform customer that is necessary to validate information presented. Accurately process loans and transactions per business policy.
- Conformity: accountable for conformity with company/State policy and procedures including Federal legislation where relevant.
- Inbound/Outbound calls: response phone inquiries in reaction to basic concerns, client applications, needs or any other dilemmas. Spot outgoing customer courtesy and collection telephone telephone calls relative to federal laws and store running procedures.
- Brand Ambassador: improve the Check ’n get brand name skillfully and make certain shop look ( external and internal) is maintained to business criteria. Help in the execution of all of the Company marketing plans and programs, ensuring accurate and timely set-up, exemplary execution and within founded due dates.
Minimal Education and Enjoy Involved:
- 2 yrs past product sales and customer support experience chosen.
- Couple of years cash managing experience preferred.
- Should have own private dependable transportation in conformity with posted policy and procedure. This could NOT include public transport, transport from family members or buddies. Must maintain a valid license and legitimate auto insurance while used by the organization.
Furthermore, you can expect: competitive compensation (base pay + incentives) and advantage programs ( ag e.g., medical dental, life insurance coverage), a substantial premium time off program, 401k retirement plan, tuition reimbursement, plus an engaging work place.
About Axcess Financial:
We have been a independently held company headquartered Cincinnati, Ohio whom provides revolutionary credit solutions that empower clients to address their individual funds whenever, where and just how they desire. It is our objective to obtain individuals the income they require when it is needed by them. We be sure we achieve this in means this is certainly responsible and inside their means.
Dedication to Diversity:
Axcess is dedicated to employing and keeping a diverse workforce. We have been proud to be the same Opportunity/Affirmative Action-Employer, making choices without reference to competition, color, faith, sex, gender identity or phrase, intimate orientation, nationwide beginning, genetics, impairment status, age, marital status, protected veteran status or other protected course.
This publishing is meant to spell it out the nature that is general of work expected to be done and it is maybe perhaps not a thorough variety of all obligations, duties and abilities necessary for the career.